The service catalog is the listing of all of the services offered to MSBSD by IT.
Services
When you have an issue or need IT assistance, you must find the service that relates to what help you're looking for. You can explore services by:
- Using the search bar in the upper right corner (you can search just services, just knowledge base articles, or both by clicking on the down arrow).
- Visiting the Services page.
Service Categories
- Services are organized into categories and in some cases, subcategories. You can also browse for services by name alphabetically.
Requesting a Service
- Once you find the service you need, click the Request Service button and you'll be prompted to log in (if you aren't already logged in) in order to make your request. By logging in, the system knows who you are and all of your contact information, so you won't need to enter it.
- You'll receive an email from the TeamDynamix system once your request has been made, you can communicate with the IT staff member(s) working on your request by either replying directly to the email, or by logging into the system and checking the Ticket Requests area.
Frequently Used Services
Have a service that you use all the time? Click the Add to Favorites button to add it to the My Favorite section. You will only see the option to favorite services when you're logged into the system. You can also remove services from the My Favorite section if you change your mind.
Sharing Services
Have a colleague who needs to make the same request? Click the Share button to email the service link to them. You will only see the option to share services when you're logged into the system.
Checking on Open Requests
- To access your Open Requests, click on Services, then Ticket Requests. NOTE: You will need to be signed into the system before you will see ticket requests.
- You will then see a screen showing you all your open requests.