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Overview:
This KB will guide you in tracking messages sent from Blackboard.
Generate Report:
- Choose parameters and generate report. Generally just date range.
- Click on the message you want to track.
- Notice the Export button at the bottom. Many of these screens allow you to export the results to your email or desktop.
Track Results:
- Click on any colored segment of the images to drill down and get more information. It shows total deliveries and is broken down by delivery method.
- Notice the Mobile/Web access link at the bottom; those are deliveries to users who have subscribed to your school on the mobile app.
- I clicked on the blue "Not Delivered" segment of the graph and I can see the status of each undelivered message. You can click on view/print/listen to see what the parent would see.
Export to Excel:
- Remember you can export results to a spreadsheet from most screens. This allows you to manipulate the data easily.
If this did not solve your problem, click the Request Service button below to work with a technician.
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