PikMyKid

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Overview:

PikMyKid is an application optimized for your mobile device, designed to provide a safe and streamlined transportation update process.
This article provides a quick guide to setting up and managing your PikMyKid app.

Need additional Help? Click the Account tab in your app, scroll down and click Contact Support.
or
Email support@pikmykid.com. Be sure to include the name of the school, the child’s name, the dismissal ID, and your mobile phone number, with your questions.

Click here for PikMyKid app FAQ

Initial Setup:See More

1. Download the free app in your phone's App Store by searching for Pikmykid, using your phone to scan one of the below QR codes, or clicking these links: iOS/Apple App Store or Google Play Store.

2. Open the app on your smartphone & click on “Create Account” or use your Google/apple account to register on the parent app.

3. (A) If you are using your Google or Apple account to register on the app.

Click on the desired option to continue with the registration.
It will ask you to grant permission to the app to fetch your basic details from your Google or Apple account. Click on “Continue” or “OK” to grant the permission.
In the next step, select the applicable email address that you would like to continue with registration.
Provide a valid cell/mobile phone number and click on “Next”.
You will receive a temporary & secure code via text message to verify your ownership/access to the cell phone number. Please enter that code into your Pikmykid app to complete the phone verification and click on “Next”. The application will display a message depending on whether it can find your registered phone number within your school's records. Click on continue.
Please select the option how would you like to get registered on the app.

3. (B) If you do NOT wish to continue registration using your Google or Apple account.

Click on “Create Account”.
Provide a valid cell/mobile phone number and click on “Next”
You will receive a temporary & secure code via text message to verify your ownership/access to the cell phone number. Please enter that code into your Pikmykid app to complete the phone verification and click on “Next”.
The app will display a message depending on whether it can find your registered phone number within your school's records. Click on “Continue” for the next step.
At this step, provide your valid email address and click on next. You will receive an email with a link to verify. Please access your email account and click the link in the email from support@pikmykid.com. Click on “Verify Now” to successfully verify your email address.
After you confirm your email address, please return to the Pikmykid parent app and continue to the next step.
Fill the fields for your First and Last Name. Do NOT use your student's name. This is your guardian profile for security purposes.
Choose a secure & private password for your account. Please follow the recommended guidelines listed on your app screen for security.
Please select the option how would you like to get registered on the app.

4. Once you have finished registering your account, the app will search our records to find a match between the guardian information you have provided & student records from the school.

If a match is found you can proceed and access your student's information in the app.
If a match is not found automatically, the app will request some additional basic information from you so our expert support team members can guide you on establishing a parent-student connection.
If you are someone who helps pick up students but is not one of the primary legal guardians-- do not worry-- a connection will be made once the guardians assign you pick-up responsibilities for the student in their app.

Picking Up Your Student:See More

Open your Pikmykid App.
Click the "Pickup" tab at the bottom of your app screen.
You will see your student(s) listed underneath their school name(s) with a toggle for each student and today's pick up mode displayed.
Please check that the toggles are on and green for any student you wish to pick up/ announce your arrival in line for.
The Announce button for the students will turn green when the following criteria are met:

You have arrived on the school campus or within location range of the campus
The dismissal start time set by the school for your student(s) has arrived
You have at least one student whose pick up mode allows for announcing. Ex: You cannot announce pick up for a bus rider or some other pick up modes depending on the school's preference
Note: If your announce button is not green and you think it should be please review these troubleshooting steps or reach out to our support team from your app account tab >> contact support.

Press the Announce button per the school's instructions and the staff will confirm to add you into the pick up line list on their side.

Managing Dismissal Plans:See More

Adding a Pickup Mode or Guardian Change:

1. Select the child's name from your "children" tab along the bottom of the app. Tap on the triple bar icon in green next to your school’s name to make changes for multiple students at once.

2. Choose the correct calendar date for when you want the change to start. In case, you have selected multiple students. Click on the three-dot icon that automatically appears after selecting multiple students.

3. Select "change pickup"

4. On the next screen:

Ensure the desired date is selected or select the applicable date.
If this change should repeat, select the dropdown for "Repeat this Pickup?" and choose from the available options. Examples include "daily", "weekly", "monthly" and "weekdays".
If you choose to repeat the change you will then have more options appear to select an end date for the change and any exceptions. Ex: you could select daily change, then click to unselect certain dates as part of an exception.

5. Select the desired pickup mode option from the drop-down as well as select who is picking up (yourself/the other primary guardian OR someone else). If you choose "change selection" you will be able to choose from your Pikmykid contactlist OR import a new contact from your phone's contacts. We highly recommend setting up Pikmykid-approved contacts in advance.

6. Click on “Confirm Changes” by scrolling the screen to successfully save changes. You will see the dates in green where a pickup change was already scheduled. Please unselect those days if you do not want to overwrite the previously existing changes.

7. You will see a green notification on the top of the screen with a confirmation. The other primary guardian on the account & the school will also see these changes on the student's calendar.

8. At any time you can access your student's calendar and click a date to view the planned pick-up mode for that day.

Removing a Pickup Mode or Guardian Change:

1. Select the child's name from your "children" tab at the bottom of the app.

2. Click on the date of the change you want to remove.

3. Click "Cancel Pickup" in the box below the calendar

4. Confirm the change to cancel. If it is a change with repetition, the system allows you to cancel all applicable dates.

Marking a Student Absent:

1. Select the child's name from your "children" tab(“My Children” section) along the bottom of the app or tap on the 3-bar icon in green next to your school’s name to mark absent multiple students.

2. Choose the correct calendar date on which you want the change to begin. If you have selected multiple students, click on the three-dot icon that automatically appears after selecting multiple students.

3. Click "Mark Absent"

4. Choose in the drop-down a reason for the absence. Please note these options are customized by your school.
Note: Not all schools have this feature activated. If the option is not visible to you, check with your school.

5. You can toggle to repeat this change if the student(s) will be absent for multiple days.

6. Click "Mark Absent" once again to save.

Your school may have a requirement to verify your identity. If so, the application will ask you for additional verification (password, text message code, or biometric).

Schedule an early pickup:

1. Select the child's name from your "children" tab(“My Children” section) along the bottom of the app or tap on the 3-bar icon in green next to your school’s name to mark absent multiple students.

2. Choose the correct calendar date on which you want the change to begin. Then select “Early Dismissal” in the box below the calendar. If you have selected multiple students, click on the three-dot icon that automatically appears after selecting multiple students.

3. Select "Early Dismissal"

Please note that not all schools have this feature activated. If the option is not visible to you, check with your school.

4. On the next screen:

Make sure the desired date is selected
Select the applicable time for pickup
Then select who will pick up (yourself or select “Change Selection” if it is someone from your contacts)
To confirm the change, select “Create Early Dismissal”
(The date marked in gray on the calendar indicates that an Early Pickup change is scheduled for that day.)

Please Note:

A. The app will not allow you to set recurring early dismissal changes. You must make individual changes for each applicable day.

B. Your school may have a requirement to verify your identity. If so, the application will ask you for additional verification (password, text message code, or biometric).

Contacts/Delegates:See More

Click the "account" tab along the bottom of your app screen
Click "manage contacts"
Click the plus sign in the bottom right corner of the app screen to add a new contact manually or click "open my phonebook" along the top to import a contact from your phone contacts.
Click Save after you confirm the fields are filled correctly for the contact.
Once the contact is successfully created you will be prompted to add a photo to this contact's profile. We highly recommend doing this when possible since most schools are encouraging this for extra security during pick up for non guardians.
- When choosing a photo be sure to follow the guidelines listed on the app screen. Remember, this photo is for identification & security so you should be able to clearly see the contact's face without sunglasses, face coverings, or additional people in the photo.
- The app will automatically approve or deny the photo. If the photo is denied you can request a manual review if you feel the denial was a mistake and the photo does follow the guidelines.
If you do not wish to add a photo you can select "not now" and return at a later time to edit the contact and upload a photo.

Notifications:See More

Log into the Pikmykid parent app.
Select the "Account" tab from the bottom of your PikMyKid Parent app, then “Notifications Preferences”.
Disable/enable notification preferences from the next screen.
Don't forget to select “Save” to complete the changes.

Please remember that most schools will want parents to have their notifications turned on for security reasons.

Parent App Support:See More

What options do parents have for support questions with the app?
- You can find the user guide here: Parent App User Guide. Access to multiple resources (videos and step-by-step instructions) on how to use our app available here: Parent App Resources. Parent Support is available within the Parent App or via email at support@pikmykid.com
- 24/7 email support for parents (outside of registration & student issues, which is directly through the school) through the Pikmykid Parent App under the Account Tab >> Contact support.
- Note: If your phone number changes you will need to update it via Online Registration through ParentVUE as well as contacting Pikmykid support.