Overview:
If you are experiencing issues with Outlook, Outlook Web Access, Mobile device email.
Features and Benefits:
- Outlook is accessible from a Windows computer. On a District managed Windows PC, the Outlook Client should auto-fill the settings.
- Outlook Web is accessible from Employee Quicklinks. User ID is your network loginid followed by @ad.matsuk12.us. The password is the same as your network password.
- Mobile device email configuration information is available in our Knowledge Base articles.
Authorized Users:
All personnel working as an employee of MSBSD
Request Process:
- Select Request Service from the menu on the right.
- Fill out the form with as much information as you can provide.
More detail is appreciated and allows for faster resolution.
User Responsibilities:
- Provide a "Short Description" of the issue. This will become the title of the Service Request and the title of any related emails.
- Provide a "Detailed Description" of the issue.
More detail is better than less. For example, if the issue ONLY happens when a specific action is performed this would allow for faster and better troubleshooting.
Requirements and Prerequisites:
- Type of access used when the issue occurred.
- Identify whether the issue involves what is seen on the display or the pen/touch (interaction with the display)
- If it is someone other than yourself, identify the person logged in while the issue is happening.