Overview:
If your department needs to edit or create a Knowledge Base Article please use this request.
Features and Benefits:
- Standardized information layout. Easy for users to find and follow instructions to complete task.
Authorized Users:
All personnel working as an employee of MSBSD
Request Process:
- Select Request Service from the menu on the right.
- Fill out the form with as much information as you can provide. Do not worry about formatting it, we just need the correct wording in the correct order.
- If you have screen shot images save them using the number/letter of the step/substep as the name of the file. Attach them to the ticket.
More detail is appreciated and allows for faster resolution.
User Responsibilities:
- Provide a "Short Description" of the KB Article. This will become the title of the Service Request and the title of any related emails.
- Provide a "Detailed Description" of the content for the KB Article by using the KB Template.docx and attach to the Service Ticket request.
More detail is better than less. For example, if the issue ONLY happens when a specific action is performed this would allow for faster and better troubleshooting.
Requirements and Prerequisites:
- Let us know where this article should be located. Ie: Category, Department etc.