Promethean (Interactive Display)


This Service is for interactive boards and panels. Some models are touch screen and some require special pens.  To request a quote see the service IT Hardware Quotes

Features and Benefits:

Classrooms in the District have interactive displays. 99+% are Promethean, either a board or a panel. Some pilot displays have been deployed in small numbers.

Authorized Users:

All personnel working as an employee of MSBSD

Request Process:

  • Select Request Service from the menu on the right.
  • Fill out the form with as much information as you can provide.
More detail is appreciated and allows for faster resolution.

User Responsibilities:

  • Provide a "Short Description" of the issue. This will become the title of the Service Request and the title of any related emails.
  • Provide a "Detailed Description" of the issue.
More detail is better than less. For example, if the issue ONLY happens when a specific action is performed this would allow for faster and better troubleshooting.

Requirements and Prerequisites:

  • Identify the model of interactive board and include that information on the ticket
  • Identify whether the issue involves what is seen on the display or the pen/touch (interaction with the display)
  • If it is someone other than yourself, identify the person logged in while the issue is happening
Request Service


Service ID: 25935
Fri 2/9/18 2:13 PM
Fri 1/31/20 8:56 AM