Overview:
Use this service if you experience connectivity issues accessing the Internet via the district Network. This would include desktop workstations and mobile workstations that fail to access the internet. This also includes the District Guest wireless network. MSBSD IT will assist in diagnosing Internet access issues on the Guest Network but will not perform hardware repairs or be responsible for personal devices.
Features and Benefits:
Network connectivity and Access to the Internet
Authorized Users:
District network services are available to all staff and student users.
Request Process:
- Select Request Service from the menu on the right.
- Fill out the form with as much information as you can provide.
More detail is appreciated and allows for faster resolution.
User Responsibilities:
- Provide a "Short Description" of the issue. This will become the title of the Service Request and the title of any related emails.
- Provide a "Detailed Description" of the issue.
- Regular maintenance, such as toner cartridge changes, clearing paper jams, and routine cleaning are the responsibility of the site.
More detail is better than less. For example, if the issue ONLY happens when a specific action is performed this would allow for faster and better troubleshooting.
Requirements and Prerequisites:
Description of the error