Overview:
Use this service if you experience issues using the Milestone client to view or playback cameras. If you are experiencing camera outages or need hardware support for cameras, please see the related
Security Camera service request.
Features and Benefits:
Milestone camera access
Authorized Users:
Admin Sec, Principals, Assistant Principals, Safety Officers
Request Process:
- Select Request Service from the menu on the right.
- Fill out the form with as much information as you can provide.
More detail is appreciated and allows for faster resolution.
User Responsibilities:
- Provide a "Short Description" of the issue. This will become the title of the Service Request and the title of any related emails.
- Provide a "Detailed Description" of the issue.
More detail is better than less. For example, if the issue ONLY happens when a specific action is performed this would allow for faster and better troubleshooting.
Requirements and Prerequisites:
- Description of the error
- Description of the request