Help Page

HAVE AN I.T. ISSUE?

Use links below for resources and contact information

First point of contact for schools. Technology Trainers (DFRs) Keep Teachers Teaching!

DFR Contacts and schools
DFR Roles and Responsibilities

Assist with:

Audio
Video
Basic hardware issues (cables, mice, keyboards)
Promethean
Speakers
Projectors
Issues with local wifi/network

District endorsed tools:

Google Classroom
Moodle
LanSchool
Student passwords
Synergy Gradebook

Submitting upper level tickets

Ed Techs are teachers who manage instruction & curriculum software.

Ed Tech Roles & Responsibilities

Classroom Display Assistance

Certified & Classified PD

District curriculum:

AIMSWeb
ALEKS
CICO
Clever & Think Central
Connect ED
Google Classroom
Gaggle
GoMath
Foss
HRW
Learn360
Math180/Read180/System44
MobyMax
Remote & Virtual Learning
SLD Handbook
Synergy Gradebook

Call center can help troubleshoot all IT issues and direct questions to the right place.

Call Center Phone:

907-761-4357

907-761-HELP

(Option 1)

Application Software support:

IT Account Overview
Employee account issues
Password Reset
Website assistance
Synergy SIS

ParentVUE and StudentVUE support:

Online Registration assistance

If recommended by one of the above resources, submit a ticket for local support.

Service Catalog for IT, Facilities and other Departments: Phone Issues, Promethean Board connectivity, software/hardware problems, network connectivity and items identified above.

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Details

Article ID: 50227

Created

Wed 3/14/18 11:43 AM

Modified

Mon 8/8/22 4:59 PM

Updating...