Help Page

HAVE AN I.T. ISSUE?

Click a resource icon below for contact name and/or email

First point of contact for schools. DFRs Keep Teachers Teaching!

Assist with:
  • Audio
  • Video
  • Basic hardware issues (cables, mice, keyboards)
  • Promethean
  • Speakers
  • Projectors
  • Issues with local wifi/network
District endorsed tools:
  • Google Classroom
  • Moodle
  • LanSchool
  • Student passwords

Submitting upper level tickets

Ed Techs are teachers who manage instruction & curriculum software.

Promethean Board assistance

Certified & Classified PD

District curriculum:
  • AIMSWeb
  • ALEX
  • Clever & Think Central
  • Google Classroom
  • Gaggle
  • GoMath
  • Foss
  • HRW
  • iCue
  • Learn360
  • Math180/Read180/System44
  • MobyMax
  • For more see link above

Call center can help troubleshoot all IT issues and direct questions to the right place.

 

Application Software support:
  • Employee account issues
  • Password Reset
  • Website assistance
  • Synergy SIS
  • Promethean
  • Speakers
  • Projectors
  • Video
ParentVUE and StudentVUE support:
  • Online Registration assistance
 

If recommended by one of the above resources, submit a ticket for local support.

Service Catalog for Service: Phone Issues, Promethean Board connectivity, software/hardware problems, network connectivity and items identified above.

MaintenanceDirect: For Work Orders (Submitted through Admin Secretary only). Security Camera, general building maintenance.

Details

Article ID: 50227
Created
Wed 3/14/18 11:43 AM
Modified
Mon 12/2/19 9:18 AM

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