Konica Minolta Service and Supply Instructions

Overview:

Overview of the processes to request Service and Supplies for the Konica Minolta Printer/Copier Machines in service in the District.

How to request ServiceSee More

SERVICE via 1-800-456-5664
1. Call the 1-800 number if the call is extremely urgent and needs immediate attention.
2. At the prompt hit "1" for service call.
3. Wait for the prompt to dial "0" for a live customer service rep.
4. When she/he is on the line, give them the 8 digit service ID on the front of the machine in need and let them know the problem and its urgency.
  1. Please note the service call number.
5. If the need is urgent please refer to the Supply Escalation section below.

SERVICE via MyKMBS.comSee More

SERVICE via MyKMBS.com
1. Use MyKMBS.com for service calls that will not need immediate attention (i.e. machine is running and needs some attention as soon as possible).
2. Log into your MyKMBS account at https://www.mykmbs.com/
  1. If the Admin Secretary or designee doesn't have an account, enter your email, click next and follow prompts to request access.
3. Click the Service Icon on the screen for service.
4. Locate the serial number of the machine in need and click on it.
5. Write the description of the problem in the box and submit.
6. Write down the service call ID number.

How to request SuppliesSee More

How to request Supplies

Supply Instructions via 1-800-456-5664
1. Hit "2" for supply order.
2. Wait for the "0” prompt for live customer service rep.
3. Provide the 8 digit service number on the front of the machine.
4. Let them know the supplies you need (toner*, staples, waste toner box).
  1. Write down the supply order number.

How to request Supply Instructions via MyKMBS.comSee More

How to request Supply Instructions via MyKMBS.com
1. Log into MyKMBS.com
  1. https://www.mykmbs.com/
2. Touch the Icon for supplies.
3. Select the serial number of the machine in need.
4. From the supply list select items and quantity.
5. Submit and write down supply order number.

Supply EscalationSee More

Konica Minolta does have the ability to see toner levels and in conjunction with this, they may at times monitor supply orders and could put them on hold due to shipping and supply constraints until machines are running low.  If you are in dire need of toner, (50% or less remaining), and have nothing on the shelf, click the link below to email Konica Minolta to request an order escalation.  In the body of the email, please provide the last order number you submitted to Konica Minolta for toner or if you have not submitted an order, include Serial Number of the Machine, Model and which supplies and quantity you need ASAP.

Your order will be reviewed and escalated for shipping, and you should receive the order within a few days, depending on when the request is received.

If you need to submit an order for multiple machines, please submit a separate email request for each Konica Minolta Multi-Function Device (MFD).

Click to email Konica Minolta about a Supply Escalation request.

Special Project Supply RequestSee More

In working with our Partner Team at Konica Minolta, we have come up with a process to address the need for additional toner to support special projects. Click the link below to submit the special project request.  Please provide the needed information in the body of the email.

Once the email is submitted, your request will be reviewed and once approved an order submitted and processed by Konica Minolta. If you are requesting a large quantity of supplies (e.g., more than 2 of one supply), the allowed amount may be adjusted to a lower quantity.

If you need to submit an order for multiple machines, please submit a separate email request for each Konica Minolta Multi-Function Device (MFD).

Click to email Konica Minolta about a Special Project Supply request.

Please NoteSee More

Please Note:

Shipment will come from the Anchorage Branch (2-3 days) or if out of stock form the Huntington Beach CA warehouse (5-7 days).
Always order supplies (toners) when the spare has gone into the machine.
The toner levels can be checked via the Web Interface which is bookmarked on the school's admin secretary's computer. (Paper drawer levels, toner levels and machine status can be checked via the machine's web page.)
The 9xx and 7xx series should ALWAYS have 2 spare toners on the shelf. The C2xx, C4xx and C3xxx series should have 2 black and 1 of each color on the shelf as spares. The 3xx, 4xx, and 5xx series should have 1 or 2 on the shelf.

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