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KioskVUE Guide

KioskVUE Guide

Overview:

This article contains Setup Instructions for the KioskVUE application and Printer.
For supply information and quotes visit the Hardware Quotes Service Request.
URL Address: https://ak-matsu.edupoint.com/

NOTE:

If a student has the following Notifications, they will not be able to use any "Self Check In" processes in the system.
- Medical Exclusion - notice will state: Please see Nurse
- Admin Notice- See school administrator - notice will state: Please see Administrator
KioskVUE Attendance changes are used to mark period absences - not recommended for daily attendance schools.

Instructions:

Click "see more" at the right of each category to expand the sections.

SetupSee More

Initial Configuration Settings

URL Address: https://ak-matsu.edupoint.com/ click TEST Connection

IT will configure the App for you, below is information on how the App is initially set up for your use.

App Settings are configured in "Preferences"
Tardy - This tab is used to hide or set the options for Tardy Check In on the Self-Service screen.

There is a new option to choose per Kiosk which tardy code you want to use. The tardy code is defaulted on the screen School Attendance Codes and you can edit this value here, but you can also choose the additional value for a second Kiosk by marking it in the above screen using the below setting.

ID Card - This tab is used to hide or set the options for the Print Student ID Card option on the Self-Service screen.
1. Note: ID Card is suggested to not used at this time as it uses too much expensive paper
  
OLR - This tab is used to hide or set the options for the Add OLR Documents option on the Self-Service screen.
Discipline - This tab is used to hide or set the options for Detention Check In. Please also see the Detention KB article.
Early Dismissal Check Out - This tab is used to hide or set Early Dismissal options. The feature is designed to input a departure time for the current period during the day. This is so that the minutes for that student are correct even though they weren't necessarily "absent" for the full period. Due to the possibility of the student returning to school later in the day, the subsequent periods are not automatically marked with an absence code. It would remain the responsibility of the teacher to mark the student absent in the periods that they aren't in class.
Printer - This tab is used to configure blue tooth printer for use of printing Tardy slips.
1. See Troubleshooting for help with printer configuration steps, if the printer is not connected.
Click close on the bottom right to exit the Preferences.

UseSee More

SecretarySee More

Morning process

Each morning you may need to power on the Bixolon Printer and iPad. As the printer is supplying the power for the iPad, you may need to turn it on first.
The initial login screen is for the Secretary to access the Administrator Access screen. A Secretary will need to log in here before a student can enter a Tardy, or a parent can upload documents to OLR.
Once logged in, you can select Kiosk Self-Service, which takes you to the Kiosk Self-Service landing page, where students will enter tardies and parents can upload OLR documents.
If needed, to get back to the Administrator Access screen (for preferences, or to logout), click "Administrator Access" on the bottom left of the student landing page.
You will be required to enter the Administrator password to return.

StudentSee More

Entering a Tardy

On the Self-Service landing page, select "Tardy Check In."
Select a Login method to print a tardy slip.
The student will then be brought to the StudentVUE login screen. They will enter their Network Login to log in to StudentVUE, then click Login.
(Example - User Name: AB12345; Password: Student's computer password).
The absence is entered and the student sees a screen stating their attendance has been updated.
A Tardy slip prints, attendance and arrival time are updated in Synergy.

ParentSee More

Adding a document to OLR

On the Self-Service landing page, select Add OLR Documents.
The parent will then be brought to the ParentVUE login screen. They will enter their ParentVUE credentials to log in to ParentVUE, then click Login.
Note: This is the same user name and password that they created to register their students for school.
Once logged in, they will be required to select which student they are uploading documents for.
They can then choose what type of document they would like to upload for their student, based on the required and optional document types available to upload. Simply click the blue "+" on the far right of the document name.
Note: Custodial Documents cannot be uploaded by the parent in this way.
They can then select the Camera icon to be brought to the iPad's Camera application.
Click the Home button on the iPad to take a picture. If they don't like the picture of the file, or it is too blurry, they can tap "Retake" on the bottom left to try again. Once they have a clear picture of the document, they can select "Use Photo" on the bottom right.
They are then brought back to the image selection screen, if the document is more than one page they can click the camera icon to take multiple images, once all images are added, click attach on the top right.
Note: If they have accidentally added an image that they would like to remove, they can hold the image for one second and then a "remove photo" button will appear. They should remove any images from this screen, before clicking attach.
Once they upload the document, it is saved to the student's file, and they are unable to attach another document of the same type to the student's file. They can select another Document to attach images to.
When done, click "Return" to access the student selection screen, and then click "Return" again to be logged out of ParentVUE and get back to the KioskVUE Self-Service landing page.

HealthSee More

Health screen

Students can now check themselves into the nurse’s office through KioskVUE.

Health Check In Setup in Synergy SIS
This functionality must be set up in Synergy SIS before it can be used in KioskVUE

Navigate to Synergy SIS > System > Setup > District Setup.
Select the Mobile Apps tab.
Click Add in the Selected Health Codes section to add relevant health codes.
Select the Default Health Code.
Add Health Self Check In Result Text.
Click Save.

Health Check In Setup in KioskVUE

Log in to KioskVUE.
Tap Preferences to update the preferences.
Tap the Health tab.
Select to Hide the Student Health Office Check In Module if needed or select the options for the Health Check In screen.

KioskVUE

Tap Kiosk Self-Service.
Tap Health Office Check In.
Tap Scan your Student ID or Use StudentVUE Login.

You are now checked in.

School CustomizationSee More

School Setup screen

You can make the school setting different than the district settings. You can customize a note to print at the bottom of your Re-Admit slips. You can also set a Title for for Code Group 1 Absent Totals that print on the Re-Admit slip. Code Group 1 correlates to the School Attendance Reasons Grid at the bottom.

Navigate to Synergy SIS>System>Setup>School Setup
Select the Mobile Apps tab
Define the AdminVUE Setup
- Enter the text in the Note to be printed on AdminVUE Re-Admit Slip field to include a note on Re-Admin slipes. For example, Grading period 3 is ending on Sept 30, 2020.
- Enter text in the filed to enter titles for Code Group 1 and Code Group 2. For example, Total Tardy or Total Absent.
Click Save

You can set your school default absence and tardy as either Excused or Unexcused.

Navigate to Synergy SIS>System>School Attendance Code
Set Default Absence Code and Default Tardy Code

TroubleshootingSee More

Printer IssuesSee More

Troubleshooting Printer Difficulties

Sometimes the printer will disconnect from blue tooth, if this happens follow the instructions below.

If you are on the Self-Service screen, select "Administrator Access" and enter the Administrator password to return to the Administrator Landing page.
On the Administrator Landing page click Preferences to access the Printer Preferences.
In preferences, click the Printer tab. Here you may see that no printer is selected, or the message "Printer not connected" below the Printer Type drop down.
Select the Bixolon printer from the Printer Type drop down and make sure Printer Paper Size is set at 3 inch, then tap "Select Printer"
Tap "Click here to discover A Printer"
You then see the MAC Address and related fields populate with data from the printer. Tap Preferences on the top left corner, to return to the settings screen.
1. You can also Test, Cut, or Feed paper from the printer on this screen.
You can Test Print to confirm the configuration. Then tap "Close" to return to the Administrator Access Landing page.
On the Administrator Access screen, tap Kiosk Self-Service to get back to the Self-Service page so a student can enter a Tardy.

Administrator Login DifficultiesSee More

If you are getting any error messages when logging in to the KioskVUE App during the "Morning process" section of this KB Article, please try restarting the iPad.

To restart the iPad:

Hold the power button, and the "home" button down at the same time until the screen goes black.
Once the device starts back up you will be brought to the main screen which says "click the home button to open"
You must then open the KioskVUE App (the Synergy icon) from the tray at the bottom and will be prompted to log in
If login issues persist, contact Call Center by phone at (907) 761-HELP (4357), select option 1 for IT, then option 1 again for Technical Support.

Attendance Code ErrorSee More

If you are seeing an error "Attendance code not found, Default tardy code is not set" this can be fixed by following the steps below.

Once signed in as an Administrator to KioskVUE, click the three horizontal lines on the top left and then click "Change Focus," select the school and click "change."
1. Please Change Focus even if you believe the focus is already correct.
After the Focus has been set again, select Preferences and then click the "Tardy" tab at the top.
Set the Attendance Type drop down to the correct type for this tablet.

Contact Call Center at (907) 761-HELP (4357) if you have any difficulties with these troubleshooting steps.

If this did not solve your problem, click the Request Service button below to create a ticket.

Request Service: Synergy SIS Issues

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